Terms & Conditions

Last updated: 29th December 2025

These Terms & Conditions apply to all bookings made with ChatBox Studios.

1. Booking & Payment

A booking is confirmed once:

  • This agreement is accepted, and

  • A 50% non-refundable booking fee is paid.

The booking fee secures your event date exclusively and is non-refundable due to demand and loss of availability.

Final balance:

  • Private clients: Due upon handover of final assets

  • Business clients: Due within 30 days of invoice

ChatBox Studios reserves the right to withhold delivery until payment is received in full.

2. Coverage & Services

Coverage includes professional setup, live recording time, and de-rig, as outlined in your agreed package.

Recording durations, deliverables, formats, and turnaround times are agreed in advance and may vary slightly depending on event flow and guest participation.

3. Creative Control & Editing

ChatBox Studios retains full creative and editorial control over all filmed and edited content.

One round of minor revisions may be requested where reasonable. Revision requests are subject to the executive decision of ChatBox Studios to ensure creative integrity and timely delivery.

Requests that significantly change the agreed creative direction, tone, or structure may be declined or charged additionally.

4. Usage Rights & Portfolio Use

Clients receive a licence to view, share, and distribute the final film for personal, internal, or organic promotional use.

ChatBox Studios may use footage for portfolio, website, social media, and marketing purposes.

Clients may opt out of portfolio use, but it is the client’s responsibility to notify ChatBox Studios in writing prior to the event.

5. Cancellation & Rescheduling

The booking fee is non-refundable.

If a booking is cancelled, the booking fee will be retained. Rescheduling is subject to availability. If ChatBox Studios is unavailable for a new date, the cancellation will be treated as final.

6. Delays, Force Majeure & Technical Issues

ChatBox Studios will take all reasonable steps to deliver agreed services.

In the unlikely event of delays caused by circumstances beyond our control (including illness, venue restrictions, or technical failure), liability is limited to a proportionate refund of the affected service.

7. Limitation of Liability

ChatBox Studios’ liability is limited to the total amount paid by the client.

ChatBox Studios is not responsible for missed content due to guest availability, venue restrictions, or event scheduling beyond our control.

8. Acceptance of Terms

By booking ChatBox Studios, the client confirms acceptance of these Terms & Conditions.